Get in Touch With Us
Got a question about a specific sweepstakes casino, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to get in touch and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting a real response from our team. Send your message to [email protected] and someone will read it — we do not rely on canned auto-replies to stand in for an actual answer.
A short, clear subject line helps. If you tell us straight away whether you are asking about a specific operator, flagging an error, or sending general feedback, we can route it to the right person and get back to you faster. We aim to respond within a couple of working days, though it can take a little longer during busy stretches.
What You Can Get in Touch About
- Questions about how sweepstakes casinos work — If the Gold Coins and Sweepstakes Coins model, redemption rules, or the "no purchase necessary" entry option is unclear, ask us to walk through it.
- State availability — Eligibility for platforms like non-GamStop casinos and sweepstakes sites varies by state and can change without much notice. If you are unsure whether a site currently serves your state, we can point you toward how to check with the operator directly.
- Corrections — Welcome offers, redemption thresholds, and eligible states listed on our pages are reviewed against operator terms, but these details do change. If something looks out of date, tell us and we will look into it.
- Feedback on our coverage — If there is a new sweepstakes casino you think deserves a look, or a comparison angle you would find useful, we are open to hearing it.
- Partnership or editorial enquiries — If you represent an operator or a media outlet, introduce yourself and outline what you are proposing.
- Concerns about play habits — If you or someone you know is finding it hard to keep social casino play in check, say so in your message. We can point you toward general responsible-play resources, though we are not a support service and cannot offer personal advice.
What We Can and Cannot Help With
We are an independent comparison site, not a customer support desk for any of the platforms we cover, including Crown Coins, SplashCoins, Casino.Click, or any other operator listed on our pages. If you have an issue with an account, a redemption request, or identity verification on one of these sites, that has to go through the operator's own support team — we do not have access to individual accounts and cannot resolve billing, withdrawal, or login problems on a platform's behalf.
What we can do is answer questions about how sweepstakes casinos generally operate, clarify what an editorial rating on this site reflects, and take on board anything you think we have got wrong or missed.
How We Handle Your Message
Every email is reviewed by a member of our team rather than filtered through automation alone. If your enquiry touches on something we cannot verify — for example, a specific state exclusion or a redemption timeline that has recently changed — we will say so honestly rather than guess, and we will point you toward where to check directly with the operator.
We do not offer legal advice on whether a particular sweepstakes casino is permitted where you live. Laws and operator policies around sweepstakes gaming shift from state to state and change over time, so for anything that affects your own eligibility, checking the operator's current terms is always the more reliable step.
Before You Write In
A quick checklist that often speeds things up:
- Note which page or operator your message relates to, if applicable.
- Include enough detail for us to look into it — a screenshot description or the specific term you saw is more useful than "something's wrong."
- If you are asking about state eligibility, mention which state you are asking about.
- Keep account-specific issues (deposits, redemptions, verification) for the operator's own support channel rather than ours.
We appreciate you taking the time to reach out. Reader questions and corrections genuinely shape how we keep this site accurate and useful, and we look forward to hearing from you.